Rich and the Performance Autowerk continue to impress me with their expert service, efficiency, and, most importantly, honesty. It is a sad commentary that these characteristics are even necessary to remark on, but these are the times in which we live. I appreciate how this team was able to resolve a big problem by being proactive quickly. I called the shop in a panic about a ruined brake rotor and my need for an emergency repair job. I explained to Rich, Performance Autowerk's owner that I needed my car in 24 hours to go out of town for work. Rich determined that my car used one of two types of brake rotors. He sent me images of the two types, and I was immediately able to identify the proper one. Rich ordered the part as the warehouse closed and had it by the time I got to the shop. The team inspected my car and found that the caliper was twisted by a shredded piece of tire that wrapped around the caliper and lower control arm (another long story, please don't ask). The worst news was that the caliper and related parts looked ruined, and Rich explained the safety issues involved. He promised to do what he could but prepared me for the worst (read $1300 in parts that doubled the repair cost). Fast forward 4 hours later* and Rich calls me to say that he was able to salvage the caliper and I only needed one related part that cost less than $100.00. He had the car ready for me to pick up the next day. I can't explain how much I appreciate that kind of "next level" effort. Performance Autowerk is an extraordinary shop. *Kind soul that he is, Rich stayed after hours to start working on my car!!!